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How Can We Help?
Whether you have a question about a pergola, need help choosing the right grill, or want advice on your patio setup, we are happy to help.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. That means total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow along.
Do you offer free shipping on outdoor furniture and grills?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.
What is your return policy?
We want you to be completely happy with your patio setup. If something is not right, please reach out to our team within the return window outlined on our Returns page. We will walk you through the process and make sure it is as straightforward as possible.
Can I exchange an item for a different size or style?
Absolutely. If you need a different size pergola, a different grill model, or a different patio furniture configuration, just contact us and we will arrange the exchange. We recommend reaching out as soon as possible so we can get the right item on its way to you.
How do I know which pergola or patio set is right for my space?
We are happy to help you find the right fit. Send us the dimensions of your patio, deck, or yard area along with any style preferences, and our team can recommend products that suit your space. You can reach us by email, phone, or live chat during business hours.
Are your outdoor kitchens and grills built for all weather conditions?
Our outdoor kitchens and grills are designed for outdoor use and crafted with materials suited to withstand the elements. Each product listing includes detailed specifications on materials and care recommendations. If you have questions about a specific product, feel free to get in touch.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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What We Stand For
Responsive Support
Every message is read and responded to within one business day by a real member of our team.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Patio-Ready Quality
Every pergola, grill, and furniture set is selected for materials and craftsmanship suited to outdoor living.
Free Continental Shipping
Most orders ship free within the Continental U.S., with tracking included on every shipment.
Owned and operated by The Patio Escape
